Returns

RETURNS POLICY

We are sure you will be happy with your purchase, however if you do wish to return we accept returns on most purchases, if returned in the condition in which they were sold, within 30 days for full price products and 14 days for discounted or sale products (beginning on the day you receive your purchase).

A return can only be accepted if the products are not used and returned to us in their original condition and packaging, please do not remove any tags from the product(s).

We don’t offer refunds or exchanges on Gift cards.  We do not credit original shipping fees.

Exception: For hygiene reasons we do not offer refunds or exchanges on face masks, hosiery, and/or underwear if the packaging has been opened, unless these products are faulty.  If you believe you have received a faulty item, please email the details of the item & an image of the fault to csr@ca.gant.com.

These return policies and procedures apply ONLY to customers who purchased their Gant item(s) from ca.gant.com.

 

EXCHANGES

We are unable to offer exchanges. If you wish to exchange a product for a different item (size, colour or style), please request a refund and proceed to purchase your new item in a new transaction.

 

HOW TO RETURN AN ONLINE ORDER

To return some or all of the items from your order, please follow the steps below. 

  1. The packing slip from your original order MUST be included in the return shipment. Returns will not be processed without the packing slip. 
  2. Package your item(s) with the packing slip in a box, bag, or carton that protects the item(s). 
    1. NOTE: If you return item(s) that are not eligible for a return, they will not be processed.  Any item(s) not eligible for a return will be disposed of and no refund will be issued. 
  3. Please ship your return to the following address via your preferred carrier.  Remember to keep the return tracking record as we cannot accept responsibility for lost packages. 

 

Please send returns to:

Gant Canada 

225 Rexdale Blvd

East Entrance, Docks 31-35

Etobicoke, ON, M9W 1P7

ATTN: Returns Department

 

All refunds will be credited to your original form of payment within 10 business days (2 weeks) of receipt of your packaged return according to our policies stated above.  Once processed, refunds can take up to 10 business days to appear on your statement after the receipt of goods at our warehouse. The length of time depends solely on your card company’s policies. Contact your card issuer for further details. Please note that customers will not receive an acknowledgement of delivery until such time as the refund and / or exchange is processed; please check your proof of postage to track returned items.

 

FAULTY PRODUCT

We are committed to honouring your rights under consumer laws. If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund or replacement depending on the nature of the problem.  If you believe you have received a faulty item, please email the details of the item & an image of the fault to csr@ca.gant.com.

 

FINAL CLEARANCE ITEMS

Due to the genuine nature of the clearance sale, products marked as “Final Sale” on the product page or invoice, are not eligible to be returned or exchanged for change of mind or incorrect sizing, unless deemed faulty.